FAQ

Frequently Asked Questions (FAQ)

1. What materials are your kitchen products made of?

Our kitchen products are made from food-grade stainless steel, BPA-free non-toxic plastic, and premium silicone, ensuring safety and health during cooking.

2. Are your products food safety certified?

Yes, all of our food-contact products comply with FDA food safety standards and have passed relevant certifications, so you can use them with confidence.

3. How do I clean and care for my kitchen products?

Most products can be hand-washed with warm water and mild dish soap. Some items are dishwasher-safe (please refer to the product page for details). Avoid using steel wool or abrasive cleaners to extend the life of your products.

4. What types of stovetops are your cookware compatible with?

Our cookware is compatible with gas stoves, induction cooktops, electric ceramic cooktops, and ovens. Some products also support electromagnetic induction heating. Please check the individual product pages for specific compatibility.

5. Do your products come with a warranty?

Yes, we offer a 12-month quality warranty on all kitchen products. If a product is damaged due to a manufacturing defect, we will provide a free replacement or full refund.

6. How long does shipping take?

Standard shipping typically takes 5–7 business days. Expedited shipping options are available and can deliver within 2–3 business days. You will receive a confirmation email with tracking information after placing your order.

7. What is your return and exchange policy?

We offer a 30-day hassle-free return and exchange policy. If you are not satisfied with your purchase, please ensure the product is unused and in its original packaging, then contact our customer service team to initiate a return.

8. How can I track my order?

After placing your order, you will receive a confirmation email with a tracking number. You can use the link in the email or visit the Order Tracking page on our website to check your package status in real time.

9. Do you offer wholesale or bulk order discounts?

Yes, we offer wholesale pricing and custom services for restaurants, hotels, and business clients. Please send an inquiry via our Contact page, and our team will respond within 1–2 business days.

10. How can I contact customer service?

You can reach us by emailing our customer service team or filling out the form on our Contact Us page. Our team is available Monday through Friday, 9:00 AM – 6:00 PM (CST), and typically responds within 24 hours.